Customers, jobs, quotes, the run sheet, materials, invoices and the money chasing itself — plus the compliance paperwork that currently lives in your head. From the first phone call to the paid invoice, in one place, built around how your business already works.
Built around your business · Your councils · You own the code
Quotes, customers, stock, the run sheet, who owes you what, and the paperwork on top. Nobody trained you for that half, and it's the half that decides what the year is worth.
Every plumbing business I talk to has most of these. Nobody's being slack — it's that all of it lives in somebody's head, and heads are busy.
Sent on a Tuesday, never chased. They went with whoever rang them back. You'd have won half of them with one phone call.
Good job two years ago, happy client, no record of the hot water unit you put in or when it's due for replacing.
They rang the next plumber on the list. You'll never know the job existed.
Extra hour, two more fittings, agreed in the driveway. It never made it onto the invoice.
Sent, never chased, quietly funding somebody else's business instead of yours.
Form 4s, Form 9s, test dates. All of it living in your head until a Sunday afternoon catches up with it.
Not because you don't care — because nothing you use today counts them. The system counts all four from the day it goes in.
These are the patterns across the plumbing businesses I've looked at, not a promise about yours. On the call we put your numbers in — your quote count, your debtor days, your device register — and you decide whether the gap is worth doing anything about.
One hot water changeover at 14 Marion St, Kedron — the call, the customer, the quote, the run sheet, the work, the invoice, the money and the paperwork. Click any screen to open it full size.
What needs you today, the run in order with drive time, what you're owed, and what's coming due. Not a dashboard full of charts — three strips and the next action. If everything's clear, it says so and gets out of your way.
Today · the whole business in three strips
Hold the button and talk for twenty seconds in the truck. It comes back structured — work performed, materials used, follow-ups. Photos carry GPS and a timestamp. Materials come off your own price list, so the invoice is right before you've packed up.
Voice → structured job record
Invoice on site — and the clock starts
Notifiable and certifiable work reads its own categories off the job lines and fills the form — address, owner, lot and plan already there. Queensland Form 4 and Form 9 shown here; the same engine is configured for your state's forms and authority. Always shown for your approval, never sent silently, because it's your licence number on it. The board behind it shows everything still waiting and how long it has.
Eight business days left, drafted from the job
The board that sells the whole thing
They see you're on the way. They approve the quote on their phone. When it's done they get the before and after, the Form 4 copy, the warranty and the tax invoice — under your name, not ours. That's the part that gets you recommended.
$1,680 inc GST — accepted in one tap
Before and after, paperwork attached
Scan the tag, enter the test values, GPS checks you're at the registered location. Form 9 generated, lodged to the right council, copy to the owner, ten-day clock closed — and next year's job is on the schedule before you've packed the ute.
Four test values, all pass, lodged
Your reminder lands before the council's
What you're owed, what's not due yet, what's past 30 days, and your real average days to get paid. The chase runs itself — friendly on day 7, firmer on day 14, a phone-call prompt on day 21 — and stops the instant they pay. This is usually the fastest money the system finds.
Australian B2B service businesses wait 32–50 days to get paid
QBCC gives you ten days. Every Form 4 registered in the period, the matching invoices, the job photos, the customer copies with send timestamps — assembled already, because it's a by-product of doing the lodgements properly. PDF and index.
Six days to produce documents — already assembled
Service, backflow tests and emergencies colour-separated, with the slots you've still got free. Next year's annual tests drop straight in from the register, so the quiet months fill themselves.
Schedule · the week of 25 August
Every one is a job that comes round again in twelve months, whether you're holding the register or somebody else is.
Testable backflow devices have to be tested every twelve months by an endorsed plumber, in every state. The water authority keeps a register and writes to the property owner before the anniversary. Right now that letter sends them to whoever answers the phone.
You're asleep. She's got water coming out under the kitchen sink. One of you has to answer, and it doesn't have to be you.
Roughly 62% of calls to small businesses go unanswered, and about 85% of those callers never ring back. It works out whether it's an emergency, captures the address, and texts the on-call plumber a summary — or books it for 7am if it can wait.
Office on the desktop, field in your hand, and what the customer sees on theirs. Nothing here is a placeholder.
You don't work the same councils, price the same way, or run the same jobs as the shop down the road. The software shouldn't pretend otherwise.
Your rates, your materials, your call-out structure — not a generic catalogue you spend a weekend correcting.
Form 9 lodgement differs across Brisbane, Moreton Bay, Logan, Ipswich and the Gold Coast. Built for the ones you actually work in.
The quote, the customer copy, the annual test reminder. Your name on all of it.
A build, not a subscription. When it's done it's yours, code included. Nothing to migrate off later.
You don't wait six months for a reveal. The obligation engine lands first, because that's the part costing you Sundays.
Jobs, photos, Xero, and the obligation engine. Form 4 drafting and lodgement tracking. The clock starts working for you.
Unlodged board, customer-copy automation, audit pack. M1 and M2 together is already a product worth paying for.
Backflow register, Form 9 field flow, per-council adapters, annual scheduling. Not started until you've used M2 for two weeks.
Voice to job, category inference, after-hours triage. Built last, on top of something already working.
We go through where work and money leak out of your business and put a number on it. You get a written summary either way — including if the answer is that you don't need this.